What Critical Management Solutions can do for you

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Vulnerable to medical errors?
  • At the heart of its services, Critical Management Solutions assists healthcare organizations with pro-active risk reduction of medical errors (also referred to as sentinel events) through on-site assessment of systems and processes designed to reduce the likelihood of a medical error occurring in the future.
  • Our pro-active risk reduction:

    • Immediately focuses on medication errors, wrong site surgery, patient suicide and transfusion errors – the leading medical errors in hospitals;
    • Incorporates an on-site assessment of systems and processes designed to reduce the likelihood of a sentinel event;
    • Results in the development and implementation of a performance improvement program to incorporate safe, risk-reduced practices into your everyday operation.
Equipped to manage the crisis of a
sentinel event?
  • When a healthcare organization suffers the unfortunate experience of a sentinel event, Critical Management Solutions will:

    • Perform an immediate, thorough and confidential investigation of the sentinel event;
    • Conduct the root cause analysis in a non-confrontational, non-judgmental and non-punitive manner;
    • Develop and implement an action plan that will reduce the likelihood of such an event from occurring in the future;
    • Subject solutions to failure mode, effect, and criticality analysis (FMECA);
    • Guide you in reporting the event to the appropriate regulatory and accrediting bodies;
    • Shape media and public relations messages;
    • Address the psychological and emotional effects that a medical error can have on the involved staff.
  • We are available to support the healthcare organization 24 hours/day, 7 days/week.
Pending JCAHO or state license survey?
  • Other consulting services provided include:

    • JCAHO, State Health Department and Centers for Medicare and Medicaid Services (CMS) survey preparation:
      • Mock surveys;
      • On-site support during surveys and inspections;
      • Staff and physician education regarding Joint Commission standards and survey process.
    • Assistance with responding to EMTALA or other regulatory violations;
    • Development of state and federal regulatory plans of correction;
    • Staff and physician education regarding Joint Commission standards and survey process;
    • Development and implementation of Performance Improvement programs.
  • In addition to our core business of healthcare consulting, we conduct educational seminars and conferences on medical error risk-reduction and how to conduct an effective root cause analysis.
  • We are working to form a strategic partnership with a software developer to create a computer-based risk assessment model that will help determine the level of risk for a medical error in a hospital or other healthcare setting.

2313 North Grant Ave. - Wilmington, DE 19806 - (302) 427.2461 - Fax (302) 427.2320
gkrasker@NoMoreErrors.com